Accessible Banking Services | Union Bank of India

General > Accessible Banking

Accessible Banking

Two people holding Union Sparsh Card and a white cane on the desk

Union Bank of India: Banking for Everyone

At Union Bank of India, we are committed to banking without barriers. We strive to create an inclusive and accessible banking environment where every customer including persons with diverse abilities and senior citizens can manage their finances with ease, dignity, and confidence. Through continuous innovation, we aim to ensure our services meet the highest standards of accessibility and user empowerment.

Our Accessibility Promise

We are deeply committed to making Union Bank of India the most accessible and inclusive bank for all our customers and employees. This commitment is embedded in our operations, from developing innovative solutions like the industry-first Talking ATM for Visually Impaired and Braille debit card to continually enhancing accessibility of our digital platforms. Our dedicated accessibility program ensures we are always improving your banking experience.

How We Make Banking Accessible for You?

We recognize that every individual may have unique accessibility needs. To address this, a range of inclusive products and services has been made available.

These offerings have been designed to support diverse requirements related to vision, hearing, mobility, and overall usability—ensuring that services can be accessed and used by all.

Talking ATM

As pioneers in India, we have deployed thousands of Talking ATMs providing audio guidance for secure and independent transactions.

Union Sparsh Braille Debit Card

The customized card with tactile indicators help you easily identify your card. We offer Debit Card with Touch and Feel Features Sparsh Braille Debit Card, a specially designed debit card for visually impaired customers.

Internet Banking

The Internet Banking Integrated with accessibility features and keyboard operability for screen reader users to enjoy enhanced usability. We have dedicated accessibility page on the home page to guide you on navigation with assistive technologies.

Mobile Banking (ease App)

The mobile banking is integrated with accessibility features, ensuring seamless navigation for screen reader users. Large fonts, clear headings, and intuitive interfaces enhance usability for all.

Digital Rupee App by UBI

The CBDC platform enabled app, Digital Rupee by UBI incorporates a dedicated “Accessibility” option to provide navigation guidance tailored to the needs of visually impaired users.

Union Voice Assistant (UVA)

UVA is an innovative way for customers to remotely access banking services seamlessly through voice commands. UVA leverages Alexa platform to connect with customers.

Union Virtual Connect (UVConn)

Our WhatsApp chat-based banking service allows you to interact with us through text, offering greater convenience for those with hearing disabilities, available in seven languages, anytime, anywhere.

SMS Banking

Receive instant transaction notifications and avail services like balance inquiries and mini statements via SMS.

Door Step Banking

For senior citizens (above 70 years) and differently-abled persons, we provide essential banking services at your home, ensuring convenience and comfort.

ATMs & Branches locator

Use our Branch Locator and ATM Locator to find nearest ATMs and branches location near you.

Call Centre (IVR based)

Our 24x7x365 multi-language call center is available for your banking needs.

Union Dial

A quick and convenient way to apply for loan products. All you need to is to just dial the unique number 9619333333 or SMS <ULOAN> to 56161 After your call/ SMS received our executive will call you and inform you the scheme guidelines and help you to apply for the loan.

Union Bank of India Website

Our corporate website is designed with comprehensive accessibility features, ensuring ease of information access for all types of users.

NDFDC Loan Support

We are one of the channelling banks for National Divyangjan Finance and Development Corporation (NDFDC) loans. We provide NDFDC loans for Self-employment, Education loan, Housing loan, Modified Scooter/Bike loan, Four-wheeler loan & loan for assistive device to any Indian Citizen with 40% or more disability (Disability as defined in PwD Act 2016 or its amendments).

Important Resources

Services offered to visually challenged persons

IBA Banker’s Guide (PDF file)

User Guides for Accessible Services

We provide essential information and user manuals in formats compatible with screen readers and other assistive technologies.

Internet Banking usage with JAWS User Guides

Digital Rupee by Union Bank of India Mobile App with Screen Reader

U-Token app with Screen Reader User Guides

Talking ATM User Guides

Union Voice Assistance Banking User Guides

Stories & Videos

Watch our videos to see how our accessible banking services make a real difference in the lives of our customers. Hear testimonials and learn more about our innovative solutions.

Recognitions for accessible and disabled friendly banking

We are honored by the recognition we've received for our commitment to accessible and inclusive banking. These awards motivate us to continue striving for excellence in serving all our customers.

NAB Delhi Sarojini Triloknath National Award 2022 - Best CSR Impact.
NCPEDP-LTIMindtree Helen Keller Award 2022 - Role Model Company for creating employment opportunities for PwDs.
Disability Positive Award 2023 - Best Organization for PwD Inclusion.
Finacle Innovation Awards 2023 - Platinum Winner in the Product Innovation category for Union Sparsh
Championing Accessibility Award 2023 by Mission Accessibility - Model organization in the disability rights sector.
Assis Tech Foundation (ATF) Awards 2023 - Best Government-Led Assistive Technology Award for Union Access (digital accessibility initiatives) and Union Sparsh (tactile Braille debit card).
Qorus Infosys Finacle Banking Innovation Awards 2024 - Bronze Award in Social, Sustainable and Responsible Banking for Accessible Banking Program, Union Access.
16th NCPEDP-Mphasis Universal Design Awards 2025- Role Model Companies and Organization category.

Connect with us for Accessibility Help

Your feedback is invaluable as we strive to improve our services. If you have any accessibility requirements, face challenges viewing or navigating our website content, or have suggestions for our digital banking accessibility, please reach out to us.

Email: unionaccess[at the rate]unionbankofindia[dot]bank[dot]in