Union Virtual Connect (UVConn) is available on Bank’s Official WhatsApp Number 9666606060

1. Union Virtual Connect (UVConn):

UVConn is an innovative way for the customers to remotely access the banking services seamlessly using WhatsApp Chat messenger. UVConn leverages WhatsApp communication platform to connect with customer for enquiries related to their accounts. UVConn is currently Live in 7 languages English, Hindi, Telugu, Kannada, Marathi, Bangla and Tamil.

The list of services currently available in UVConn under different modules are as under:

2. Vital Information:

2.1 The Registered Mobile number in CBS only can only be used for availing all the services of UVConn.

2.2 Un-registered Mobile Number can be used to avail the Other Services of UVConn.

2.3 Bank’s Official WhatsApp number to be saved in phone directory for UVConn 9666606060. Bank has opened an Authenticated Business Account with WhatsApp. The authentication of number can be determined with an official blue tick on WhatsApp chat window, after saving the number with name in contact list.

2.4 User need to send “Hi” on Banks official WhatsApp number (9666606060) for registering into Union Virtual Connect (UVConn).

2.5 After completion of Registration process, user needs to send “Hi” once again to initiate journey of UVConn.

2.6 User need to select the respective Menu for the desired services.

2.7 For accessing Main Menu during UVConn journey, user need to input “Menu” to go back to main menu.

2.8 To log out from the UVConn at any stage of the user journey, user need to input “Exit”.

2.9 After sending “Exit”, User will be requested to provide Feedback.

2.10 UVConn Services are available for Domestic as well as NRI customers.

3. Registration/De-Registration/Re-Registration Process in UVConn:

The process for Registration, De-Registration and Re-Registration is defined here below.

3.1 Registration Process: User having Registered Mobile Number with the Bank CBS, can type ‘Hi’ on Union Bank of India`s Official WhatsApp number i.e. 9666606060. User will get an OTP and on inputting the OTP, system will authenticate OTP. After authentication of the OTP, system will redirect to URL in WhatsApp messenger where the customer needs to set MPIN and TPIN and agrees to the Terms & Conditions. Once the user sets the MPIN and TPIN, the process of Registration gets completed.

3.2 De-Registration Process: In case if the user want to De-Register from UVConn, the modes available to the user are:

• Self De-Registration through UVConn :User need to visit Account Settings -> De-Register option to De-Register from UVConn
• By sending an email: In case mobile is lost, user can send an email communication informing Mobile number to customercare@unionbankofindia.bank for De-Registration.

3.3 Re-Registration Process: Customer who had De-Registered can do Re-Registration by sending ‘Hi’ to WhatsApp number 9666606060 and completing the process of Registration by setting MPIN, TPIN and accepting Terms & Conditions.

4. Security Aspects:

4.1 UVConn is enabled with 3 Factor Authentication (OTP, MPIN & TPIN) in order to ensure that usage of product is secured. The User is required to validate OTP and then setting up MPIN & TPIN.

4.2 OTP is required for validation of Registered Mobile Number. This enables User to Onboard/Register to UVConn.

4.3 MPIN is required when User has to login and access services related to Account Services, Govt & Tax Services, Cheque Services, Credit Card Services, Debit Card Services, Loan Services, Other Services & Account Settings.

4.4 TPIN is required when User has to access services related to Financial Services which will be rolled out in future phase of UVConn.

4.5 During the process of onboarding, while setting MPIN and TPIN User need to click on Terms & Conditions link for reading the same and accept for proceeding further in the UVConn journey.

4.6 During the on-boarding process, User needs to set MPIN and TPIN both. But for the present services enabled in UVConn, system will not insist for TPIN. TPIN requirement will be there after the launch of financial services through UVConn.

4.7 The User has to use the fingerprint lock/screen lock setting (‘Settings -> Privacy -> Fingerprint/Face Lock feature). This setting act as an ‘Application Lock’ over and above the mobile device lock which will be required to unlock the WhatsApp application. In case user has left the device unlocked, the setting will prevent unauthorized access to WhatsApp and the Finger/Face of the mobile owner will be required to unlock the WhatsApp application.

4.8 The User has to use Two Step verification method of WhatsApp (Setting -> Two Step Verification-> Enable) so that the fraud such as SIM cloning can be avoided. With this setting enabled, if a user registers his number on Whatsapp again on another or new device, the user will be asked to enter the PIN which he has set while enabling this feature first time.

4.9 After the completion of every Enquiry, system will populate message “Please clear your chat history to maintain confidentiality”. It is suggested that User delete the chat history on regular basis so that the old chats are not visible to any person other than the Registered customer.