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Union Demat And Online Trading Services
Union Bank of India now offers you the power of the value added, service oriented Demat Account- Union Demat.
Union Bank is a Depository Participant (DP) of both (Central Depository Services Limited (CDSL) and National Securities Depository Limited (NSDL).
To cater to your individual needs as diverse as your portfolio, Union Demat will empower you with hassle-free, fast and accurate electronic transactions.
SEBI scores Portal
Filing compliant on SCORES – Easy & quick
- Register on SCORES portal
- Mandatory details for filing complaints on SCORES
Name, PAN, Address, Mobile Number, E-mail ID
- Benefitsp:
Effective Communication
Speedy redressal of the grievances
SCORES link: https://scores.sebi.gov.in/
Investor Charter
Embark on a rewarding investment journey with the Investor Charter by Union Bank of India. We understand the importance of informed and secure investments, and the Investor Charter is designed to empower you with the knowledge and protection you need. Whether you are a seasoned investor or just starting, the Investor Charter provides a comprehensive framework that ensures transparency, fair practices, and investor rights. Discover the benefits and features of the Investor Charter below and make confident investment decisions that align with your financial goals.
Encouraging More Retail Investors To Participate In Voting On Motions Moved By Listed Companies
- Click Here For Encouraging more retail investors to participate in voting on motions moved by listed companies
Depository Participant Information
SEBI Registration number for NSDL: IN-DP-NSDL-254-2006
SEBI Registration number for CDSL: IN-DP-CDSL-165-2002
Registered address of Bank: Union Bank of India
Union Bank Bhavan
239, Vidhan Bhavan marg
Nariman Point,
Mumbai, 400021
Registered address of Depository Participant: Depository Participant Branch,
Union Bank of India
66/80, 2ndFloor, M S Marg
Fort, Mumbai 400 001
New SEBI Guidlines Demat
ATTENTION INVESTORS Tickers
"Prevent Unauthorized Transactions in your demat account --> Update your Mobile Number with your Depository Participant. Receive alerts on your Registered Mobile for all debit and other important transactions in your demat account directly from CDSL on the same day......................issued in the interest of investors."
"KYC is one-time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary."
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SEBI has issued Circular vide no: SEBI/HO/MIRSD/FATF/P/CIR/2023/0144 dated 11th August 2023 on Simplification of KYC process and rationalization of Risk Management framework of KRAs |
SEBI/HO/MIRSD/FATF/P/CIR/2023/0144 dated 11th August 2023 on Simplification of KYC process and rationalization of Risk Management framework of KRAs. KRAs shall verify the following attributes of records of all clients within 2 days of receipt of KYC records: 1. PAN (including PAN Aadhaar linkage, as referred to in rule 114 AAA of the Income-tax Rules, 1962) 2. Name 3.Address Additionally, the KRAs shall verify the client’s mobile number and email id. In case of PAN exempt records, the other attributes i.e. name, address, mobile number and email id shall be verified by the KRAs. Clients in whose case, attributes of records as mentioned above cannot be verified, shall not be allowed to transact further in securities market until the attributes are verified |
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MANDATORY REGISTRATION OF NOMINATION IN ELIGIBLE DEMAT AND TRADING ACCOUNTS |
Investors opening new trading and or demat account(s) on or after October 01, 2021, shall have the choice of providing nomination or opting out nomination as per circular SEBI/HO/MIRSD/RTAMB/CIR/P/2021/601 dated July 23, 2021. SEBI has made it mandatory to provide nomination or opt out nomination in all eligible accounts and the deadline has been extended from December 31,2023 to June 30, 2024. |
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SUSPENSION OF DEMAT ACCOUNTS OF EXISTING CLIENTS WHOSE KYC RECORDS ARE NOT FOUND TO BE VALID BY KRAS AFTER THE VALIDATION PROCESS |
SEBI has issued circular no. SEBI/HO/MIRSD/DoP/P/CIR/2022/46 dated April 06, 2023 regarding Suspension of demat accounts of existing clients whose KYC records are not found to be valid by KRAs after the validation process |
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SUSPENSION OF DEMAT ACCOUNTS IN CASE OF NON-COMPLIANCE WITH PAN LINKING WITH AADHAAR |
SEBI has issued a press release vide no. PR 05/2023 dated March 08, 2023 stating that eligible Demat accounts will be suspended for debit and credit for PANs not linked with adhaar. Investors are advised to link their respective PANs with adhaar if not linked already to avoid suspension of Demat accounts. |
Complaint Data
Annexure C
Complaints Data:
Data for every month ending
|
SN |
Received from |
Carried forward from previous month |
Received during the month |
Total Pending |
Resolved* |
Pending at the end of the month** |
Average Resolution time (in days) |
|
|
Pending for less than 3 months |
Pending for more than 3 months |
|||||||
|
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
|
|
1 |
Directly from Investors |
0 |
0 |
0 |
NA |
0 |
0 |
NA |
|
2 |
SEBI (SCORES) |
0 |
0 |
0 |
NA |
0 |
0 |
NA |
|
3 |
Depositories |
0 |
0 |
0 |
0 |
0 |
0 |
NA |
|
4 |
Other Sources (if any) |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
|
5 |
Grand Total |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
Trend of monthly disposal of complaints
|
SN |
Month |
Carried forward from previous month |
Received |
Resolved* |
Pending** |
|
1 |
2 |
3 |
4 |
5 |
6 |
|
1 |
Jan-2023 |
0 |
3 |
3 |
0 |
|
3 |
Feb-2023 |
0 |
0 |
0 |
0 |
|
4 |
March-2023 |
0 |
0 |
0 |
0 |
|
5 |
April-2023 |
0 |
3 |
3 |
0 |
|
6 |
May-2023 |
0 |
2 |
2 |
0 |
|
6 |
June-2023 |
0 |
0 |
0 |
0 |
|
7 |
July-2023 |
0 |
1 |
1 |
0 |
|
8 |
August-2023 |
0 |
3 |
3 |
0 |
|
9 |
September-2023 |
0 |
5 |
5 |
0 |
|
10 |
October-2023 |
0 |
0 |
0 |
0 |
|
11 |
November-2023 |
0 |
1 |
1 |
0 |
|
12 |
December-2023 |
0 |
3 |
3 |
0 |
|
13 |
January-2024 |
0 |
1 |
1 |
0 |
|
14 |
February-2024 |
0 |
3 |
3 |
0 |
|
15 |
March-2024 |
0 |
3 |
3 |
0 |
|
16 |
April-2024 |
0 |
1 |
1 |
0 |
|
17 |
May-2024 |
0 |
1 |
1 |
0 |
|
18 |
June-2024 |
0 |
1 |
1 |
0 |
|
19 |
July-2024 |
0 |
5 |
5 |
0 |
|
20 |
August- 2024 |
0 |
4 |
4 |
0 |
|
21 |
September- 2024 |
0 |
12 |
12 |
0 |
|
22 |
October-2024 |
0 |
2 |
2 |
0 |
|
23 |
November-2024 |
0 |
4 |
4 |
0 |
|
24 |
December-2024 |
0 |
3 |
3 |
0 |
|
25 |
January-2025 |
0 |
2 |
2 |
0 |
|
26 |
February-2025 |
0 |
0 |
0 |
0 |
|
|
Grand Total |
0 |
63 |
63 |
0 |
Trend of annual disposal of complaints
|
SN |
Year |
Carried forward from previous year |
Received during the year |
Resolved during the year |
Pending at the end of the year |
|
1 |
2022-23 |
0 |
98 |
98 |
0 |
|
2 |
2023-24 |
0 |
25 |
25 |
0 |
|
3 |
2024-25 |
0 |
|||
|
|
Grand Total |
0 |
123 |
123 |
0 |
NSDL Demat – Online Account Closure
- To initiate an online request for NSDL Account Closure , click on the URL https://eservices.nsdl.com/iat-web/
- User Guidelines for Online Account Closure Request
Escalation Matrix
“Escalation Matrix” For NSDL DP
|
Details of |
Contact Person |
Address |
Contact No. |
E-mail Id |
|
Customer care |
Mr. Niraj Mishra Mr. Mukesh Gohil |
Union Bank of India building, 2nd Floor, 66/80, M.S. Marg, Fort Mumbai-400001 |
022-22629412 |
cbdp_mum[at]unionbankofindia[dot]bank[dot]in |
|
Head of Customer Care |
Mr. Mukesh Kumar |
Same of above |
022-22629405 |
Mukesh[dot]kumar15[at]unionbankofindia[dot]bank[dot]in |
|
Compliance Officer |
Mr. Nagendra Singh Bundela |
Same of above |
022-22629407 |
Nagendras[dot]bundela[at]unionbankofindia[dot]bank[dot]in |
|
DP Head |
Mr. Muneesh Kumar |
Same of above |
022-31794706 |
mbd[at]unionbankofindia[dot]bank[dot]in |
For CDSL DP
|
Details of |
Contact Person |
Address |
Contact No. |
E-mail Id |
|
Customer care |
Mr. Kunal Bhatia & Mr. Harpreet Singh |
Union Bank of India building, 2nd Floor, 66/80, M.S. Marg, Fort Mumbai-400001 |
022-22629407 |
demat[at]unionbankofindia[dot]bank[dot]in |
|
Head of Customer Care |
Mr. Vinod Kr. Gothwal |
Same of above |
022-22629405 |
Vinod[dot]gothwal[at]unionbankofindia[dot]bank[dot]in |
|
Compliance Officer |
Mr. Sushil Kumar Mishra |
Same of above |
022-22629596 |
Sushil[dot]mishra[at]unionbankofindia[dot]bank[dot]in |
|
DP Head |
Mr. Muneesh Kumar |
Same of above |
022-31794706 |
mbd[at]unionbankofindia[dot]bank[dot]in |
- In the absence of response/complaint not addressed to your satisfaction, you may lodge a complaint online at https://service.unionbankportal.bank.in/portal/en/home
- Or with SEBI SCORES portal at - https://scores.sebi.gov.in
- Or Online Dispute Resolution Portal (Smart ODR) - https://smartodr.in/login
- Please quote your Service Ticket/Complaint Ref No while raising your complaint SEBI SCORES/Exchange portal
- Working Hours: 9:30 AM to 5:30 PM
Attention Investors
“TICKER”
"No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account."
"Prevent Unauthorized Transactions in your demat account > Update your Mobile Number with your Depository Participant. Receive alerts on your Registered Mobile for all debit and other important transactions in your demat account directly from NSDL/CDSL on the same day issued in the interest of investors."
“KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary”.
KMPs for DPs
Key Managerial Personnel (KMPs) of bank including CSDL & NSDL Compliance Officer
-
Chief Compliance Officer
Shri Prafulla Kumar Samal
Email ID: cco[at]unionbankofindia[dot]bank[dot]in
Compliance Department 7th Floor, Union Bank Bhavan, 239, Vidhan Bhavan Marg, Nariman Point, Mumbai - 400021.
Contact No.: 022-22892577
-
Chief Financial Officer
Shri Dhirendra Jain
Email ID: cfo[at]unionbankofindia[dot]bank[dot]in
Board Secretariat, Investor Services Division, 12th Floor, Union Bank Bhavan, Vidhan Bhavan Marg, Nariman Point, Mumbai - 400021.
Contact No.: 022-22892401
-
Company Secretary
Shri Ashish Mishra
Email ID: ashish[at]unionbankofindia[dot]bank[dot]in
Board Secretariat, Investor Services Division, 12th Floor, Union Bank Bhavan, Vidhan Bhavan Marg, Nariman Point, Mumbai - 400021.
Contact No.: 022-22896643
-
NSDL Compliance Officer
Shri Nagendra Singh Bundela
Email ID: cbdp_mum[at]unionbankofindia[dot]bank[dot]in
Union Bank of India Building 2nd Floor, 66/80, M.S. Marg Fort, Mumbai - 400001
Contact No.: 022-31794706
-
CDSL Compliance Officer
Shri Sushil Kumar Mishra
Email ID: demat[at]unionbankofindia[dot]bank[dot]in
Union Bank of India Building 2nd Floor, 66/80, M.S. Marg Fort, Mumbai - 400001
Contact No.: 022-22629407
Saral Demat A/c
SARAL Account Opening Form (AOF) – Individual Investors
As per the guidelines issued by Securities and Exchange Board of India, a simplified SARAL Account Opening Form (AOF) has been introduced to facilitate easy entry of new investors into the securities market.
Through SARAL AOF, an individual investor can open a Demat Account using a simplified form. Additional facilities such as Online Trading, Margin Trading, Derivative Trading, etc. can be availed later as per regulatory requirements.
The full text of the circular is available on the website www.sebi.gov.in or Click here https://drive.google.com/file/d/1cBy61W6-fTblM-kTKXDc49rsrYzPjOO4/view?usp=sharing to download the SARAL Account Opening Form (AOF).
The form should be duly filled, signed and submitted at the nearest branch of Union Bank of India offering Depository Participant (DP) services.

