Welcome to the Union Bank Call Center, where personalized assistance and exceptional customer service await you. Our dedicated team of professionals is ready to provide you with prompt and reliable support for all your banking needs. Whether you have a query, require assistance with a transaction, or need information about our products and services, our call centre is here to help. Experience the convenience of banking from the comfort of your home with Union Bank Call Center - where your satisfaction is our top priority.

All-India Toll Free number : 1800 208 2244 / 1800 425 1515 /1800 425 3555

Dedicated Helpline for reporting fraud/disputed transactions : 1800 2222 43

Dedicated helpline for Premium account : 1800 425 2407

Call back Facility for NRI Customers : +918484848458

Charged Numbers : 080-61817110

Dedicated number for NRI : +918061817110

www.unionbankofindia.bank.in

Union Bank of India has, through the Call Centre, introduced still another uninterrupted 24x7x365 banking service to its customers. The Bank is now just a call away from the public in general and its customers in particular, for their banking needs.

The Call Centre ,being one of the delivery channels, will offer banking facilities through Interactive Voice Response (IVR) as well as through a human interface by connecting the customer to the Call Centre executive. Calls can be taken by the IVR in 12 Regional languages (Malayalam, Marathi, Gujarathi, Bengali, Kannada, Tamil, Telugu, Punjabi, Oriya, Assamese, Urdu and Konkani) besides Hindi and English. The IVR will provide certain banking services e.g. Account Information, Current Balance, last five transactions etc to those customers who have registered with a PIN, without requiring them to speak to an agent. The IVR also facilitates the customer in hotlisting their debit cards, seeding their Aadhar number, Stop payment of cheque etc. without speaking to the customer care executive. At any point of time during the call, the caller can switch to an agent for any information on Banks products and services, for placing any service requests or to lodge any complaint.

The Call centre services are broadly classified into the following segments.

Retail Deposits:

• Banking Services which include account related information, Retail product and process related information, generation of phone banking PIN etc.
• Debit Card Services which include Reporting loss of debit card and blocking, Blocking the card by the customer on IVR, lodge complaint for failed debit card transactions and generation of duplicate debit card PIN.
• Internet Banking Services which includes registration, Self User Creation, Forgot-Reset of Passwords, Basic trouble shooting in Internet banking application, Enable and Disable Login and 2FA authentication issues.
• Mobile and SMS Banking services which include Mobile Banking registration, installation of Mobile application, Mobile Banking Deregistration requests, SMS Banking registration and deregistration requests etc.

The Call Centre services include making outbound calls for Tabulous Banking lead generation, undertake surveys and feedback on Banks products and services and run promotional campaigns.

Welcome to Union Bank Personal Call Center, your one-stop destination for personalized banking assistance and support. We understand that your time is valuable, and that's why we've designed our call centre services to provide you with exceptional convenience. With Union Bank Personal Call Center, you can enjoy hassle-free banking, get instant solutions to your queries, and receive dedicated support from our team of experts. Experience a new level of convenience and efficiency in your banking journey with Union Bank Personal Call Center today!

Welcome to Union Bank Interactive Voice Response (IVR), where convenience and efficiency meet. With Union Bank IVR, you can access a wide range of banking services and information using just your phone. Whether you need to check your account balance, transfer funds, or inquire about Union Bank's products and services, our IVR system is here to assist you. Say goodbye to long wait times and embrace the simplicity of banking at your fingertips with Union Bank IVR.