Who is eligible for Internet Banking and in which segment?
Retail Internet Banking: Individual, Proprietor and HUF.
Corporate Internet Banking: Private Ltd., Partnership,
Club/Society/Trust, Government body.
What are the additional security features available?
Captcha verification: To protect against DDOS attack and provide the ease of
navigation without compromising the customer details,
Second Factor Authentication for login to Internet Banking available with
following options:
- One Time Password Mode (i.e. OTP)
-
Security Question Answer
Mode
How to enable OTP as second factor authentication on login ?
Post login to net banking navigate as under:
“Settings Icon (Top Right Corner)-> Security Settings ->Change 2FA Mode”.
Alert message will be shown on every login until user either chooses OTP / Security question as 2nd factor authentication or he/she can choose None option.
Alert for session timeout : An alert for Timeout is displayed to user during Internet Banking session if user keeps page idle or do not perform any activity for 5 minutes.
How to Login Internet Banking Site?
Visit the Bank’s web site
https://www.unionbankonline.bank.in
& select the option Retail user Login / corporate user login. Customer is
required to enter the credentials upon successful validation of details entered
, customer is redirected to Dashboard of Net Banking.
What is the Default Fund Transfer Limit Available to Customer?
Retail default limit- 5 lakh or 20 transactions in a day
Corporate default limit- 25 lakh or 200 transactions in a day.
There is no limit for tax payment.
How to increase my transaction limits?
Kindly visit your branch and fill limit enhancement form. Applicable limit
slab will be assigned to the user based upon the recommendations from branch.
What is the cooling period to initiate transaction for newly added beneficiary?
Cooling period for newly added beneficiary
|
0 to 30 minutes
|
No Transactions permitted
|
|
30 minutes to 3 hours
|
Maximum up to ₹25,000.00
|
|
3 hours to 24 hours
|
maximum up to ₹2,00,000.00 (Cumulative including 0 to 3 hours limit)
|
|
After 24 hours
|
As per the limit assigned to the user
|
Note : Fund transfer without adding beneficiary i.e. maximum
five IMPS transactions per day, each limited to maximum ₹ 10,000.00.
What are the prerequisites to register for Retail Internet Banking?
Date of Birth, PAN, Mobile number, e-mail id, Occupation Code, Constitution code should be updated for the Customer.
What are the prerequisites to register for Corporate Internet Banking?
PAN, Mobile number, e mail id, Occupation Code, Constitution code and Mode of
operation should be present in Bank record. All partners must have Customer id
and it should be updated as related party.
What is the process for Self sign in -Retail Internet Banking?
Visit the URL
https://www.unionbankonline.bank.in
and click on the option “Self user Creation”.
-
Transaction + View Facility :. - Retail users with Debit Card. View only
- facility : Retail users without Debit Card
How to do registration for Retail internet banking for View only rights?
Visit
https://www.unionbankonline.bank.in
->Self User Creation -> Online Self User Creation (View Facility Only) -
Retail users without Debit Card.
Date of Birth, PAN, Mobile number, e-mail id, Occupation Code, Constitution code
should be updated for the Customer
How to do registration for Retail internet banking for Transaction & view rights?
Visit
https://www.unionbankonline.bank.in
->Self User Creation -> Transaction Facility- With Debit card
Date of Birth, PAN, Mobile number, e-mail id, Occupation Code, Constitution code
should be present in Bank record. Debit card should be linked to customer
account and the card status should be active.
How to upgrade for transaction facility for Retail user?
Online upgrade facility is available for retail Customers having active debit
card, Post login to net banking, customer can navigate to the menu option
‘Upgrade to Transaction facility option’. Customer without debit card can
visit the base branch for upgrading the View only facility to Transaction
facility.
How to do registration for Corporate Internet Banking?
For corporate user onboarding, please visit the branch.
How to enable Cash Credit account for transactions in internet banking?
By default, Taxes and Statutory payments transactions are allowed in Cash credit account. To enable the other type of transactions i.e Third party /NEFT/RTGS/IMPS etc in Cash Credit account, please visit the branch.
How to add/delete user for existing Corporate Internet banking?
Corporate customers are required to submit the request to the base branch with relevant documents.
How to Modify role (Maker or Checker) of existing Corporate Internet banking?
To modify the roles assigned to corporate user, please visit the branch.
How to enhance the default limit of Corporate user?
To enhance the limit, Please visit the branch.
How to Reset the Login and transaction password-Retail User ?
How to reset the corporate Login password ?
How to get your User id ?
To know the login id or User ID visit
www.unionbankonline.bank.in
and navigate to Corporate login/Retail login and click on KNOW YOUR USER ID.
How to Enable or disable User ID for Login ?
How to check the available limits?
To check the limits assigned please navigate the below steps
- Login to Internet Banking
- Click on Personalized limits on home page
- Click on View Personalized Limits
How to delete & check the recurring transactions?
Go to transaction-> View Transactions->View Scheduled/Recurring transactions-> Click on Search Button-> Enter the Date Range from (Current Date) to (Future date -Current Date+365 Days) and Click on Search Button.
How to add widget?
Post login to net banking, navigate using the following steps. Click on personalised dashboard->Click on the check box for required widgets and click on ADD button. Some useful Widgets are as –
a. Notifications
b. Password alerts
c. Transaction shortcuts
d. Customer relationship summary
How Set or remove the limit for beneficiary?
To check & set the limit of a beneficiary go to Transactions Tab, Navigate to Beneficiary Management-> Approve/Modify/Delete Beneficiary
How to place Cheque book request?
Post login, navigate to General Service>>Click on Service Requests
How to View or place a request to stop the issued cheque ?
Post login, Navigate Accounts -> Operative accounts-> Select the accounts -> Action-> view or stop the issued cheque.
Can user submit 15G/15H form through Net banking?
Yes, facility is enabled in net banking. Post login to net banking, navigate to General Service->Enter Details as last assessment year estimated total income>> Accept the declaration and proceed further.
How to place a request for Positive pay ?
Request for positive pay for large amount of cheque can be placed through the net banking.
Post login please navigate to General Service >> positive pay.
How to generate Account Statement and what is the maximum period the Account statement can be generate?
Post login account statement option is available in the path in the path
Accounts>>Operative accounts>>(select the account )>> click on Action>> Account statement. Maximum 365 days statement can be generated through the net banking.
How to place the request for Aadhar account linkage?
Post login to net banking, please navigate to General Service>> Govt schemes >> Aadhaar account linkage.
What are the Government schemes available in net banking ?
Following functionality being enabled
- Pradhan Mantri Suraksha Bima Yojna
- Pradhan Mantri Jeevan Jyoti Bima yojana
- Atal Pension Yojana
- LPG account linkage
- Aadhaar account linkage
- GSTN registration
- PPF
- NPS
- SSA
- SCSS
How to place a request for Deposit closure?
Request for closing the deposit accounts opened through the net banking is placed under the path
Post login>> navigate to Deposits>> deposit closure